Privacy Policy

1. Overview

Emergent AI Inc. ("we", "us", or "our") operates the Bid Intelligence platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service. Please read it carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Account information: When you sign in with Google, we receive your name, email address, and profile picture from Google.
• Chat and query data: The messages, questions, and files you submit to the Service.
• User preferences: Settings you configure, such as location preferences and categories of interest.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, search queries, and interaction patterns.
• Device information: Browser type, operating system, IP address, and referring URLs.
• Cookies and similar technologies: Session cookies to maintain authentication state. We do not use third-party advertising cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Personalise your experience based on your stated preferences.
• Process your queries and generate AI-powered responses.
• Communicate with you about the Service, including updates and support.
• Monitor and analyse usage patterns to improve reliability and performance.
• Comply with applicable legal obligations.

We do not sell your personal information to third parties.

4. AI Processing

Your messages and uploaded documents are processed by third-party AI model providers (including Anthropic, Google, and others) to generate responses. These providers process data under their own privacy policies and data processing agreements with us. We configure these services to minimise data retention where possible.

Do not submit sensitive personal information (e.g., SINs, payment details, passwords) through the chat interface.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Hosting, database, and AI infrastructure providers who process data on our behalf under confidentiality obligations.
• Legal authorities: When required by applicable law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the successor entity.

6. Data Retention

We retain your account information and chat history for as long as your account is active or as needed to provide the Service. You may delete your chat history at any time within the Service. To request deletion of your account and associated data, contact us at support@emergentai.ca.

7. Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or to withdraw consent for certain processing. Canadian residents may have rights under PIPEDA or applicable provincial privacy legislation. To exercise these rights, contact us at support@emergentai.ca.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date and, where appropriate, by notifying you via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact our Privacy Officer at: support@emergentai.ca

Emergent AI Inc.
Toronto, Ontario, Canada